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Strain replacement policy

Some cultures are highly sensitive to environmental conditions and may not survive transport, even the fastest transport services. The BEA will take all appropriate precautions, but it does not guarantee the viability of shipment of certain cultures. If the material sent reaches its destination in unviable conditions, the buyer may request its replacement through our shopping contact form. The curator will decide whether or not to send the replacement culture. Shipping costs will be covered by the buyer.


The material sent is exempt from taxes pursuant to Article 11 of Law 20/1991, of June 7th, of the Régimen Económico Fiscal de Canarias (Economic and Tax Regime of the Canary Islands).

In the event that the MATERIAL is sent within the Canary Islands (provinces of Las Palmas or Santa Cruz de Tenerife), the IGIC (General Indirect Canarian Tax) will be imposed. The territorial scope of this tax is limited to the Canarian archipelago.

Discount for European public institutions

Public institutions belonging to the European Union and its economic space (Austria, Bulgaria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Holland, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland) may benefit from an additional discount, provided that they certify their status as a public research institution within the European Union and register through the online form for public institutions.

This discount is only applicable when the shipment is made to the European Union or its economic space.

Modifications or cancellations.

If you wish to make any modifications or cancellations, you can only do so within 24 hours after your purchase, through our shopping contact.

Delivery of MTA

The Material Transfer Agreement (MTA) is a contract that regulates the transfer of tangible research materials between two organisations. In the event that the recipient uses such material for its own purposes, the MTA defines the rights of the provider and the recipient with respect to the materials and all their derivates. You will be sent by email with the Material Transfer Agreement (MTA) which you must send back signed.


RedSys Bankia Gateway


Guaranteed Shipping

72 hours maximum



Public enterprises.


Customer service

+34 928 133 290



Unión Europea


Gobierno de Canarias


Alertas Tecnológicas


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