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If you have any questions regarding the methods for purchase, payment, document delivery, etc, on this page you will find answers to the most common questions we receive. If you wish to pose any question not covered here you may contact us through our contact form.
How to purchase?
Purchases through the www.marinebiotechnology.org web site shall be made by credit card through La Caja de Canarias’ Virtual POS platform.

1.- To initiate a purchase you must pick up the product you wish to purchase, of the available catalogue of products (strains, genomic DNA or culture media).

If the product you are going to choose is a strain of microalgae or cyanobacteria, (strains) also can filter the database through different catalogs of products and applications.

2.- After choosing a product, you must click "add to cart"
You will notice that there is now a new button which you can click any time in order to "Show Cart"
You can browse through any of the catalogues (of strains, DNA and culture media), purchasing more products.

3. - Check: When finished adding products you can "click" en and can watch on a screen all the products and the Prices you have selected, as can be seen in the nest example
After checking out the order you must click

4.-Customer Registration: This takes you to a screen where you need to enter your username and password if you have previously made a purchase on the website of the Spanish Bank of Algae
Or you must register (if its your first purchase on the website of Spanish Bank of Algae).

5.-Shipping address: you must specify the shipping address (defaults to the same customer data), or change the shipping address if desired

6.-Shipping Method: choose the shipping method

The Spanish Bank of Algae arranged the shipment with the company DHL. You can also can choose to pick your order at the Spanish Bank of Algae directly

7.-Paymment: The Spanish Bank of Algae arranged the shipment with the company DHL. You can also can choose to pick your order at the Spanish Bank of Algae directly

8.–Complete order: Eventually, you must check the data and confirm the order
It is important at this point, to read and accept the closures concerning purchase commitment

9.- Signing and sending the Material Transfer Agreement (MTA) document: The purchase is made at the time of payment, but the material is not sent until the MTA is received and signed by the legal representative of the entity. The Material Transfer Agreement (MTA) is a contract that regulates the transfer of tangible research materials between two organisations. In the event that the recipient uses such material for its own purposes, the MTA defines the rights of the provider and the recipient with respect to the materials and all their derivatives. You will be sent by email with the Material Transfer Agreement (MTA) which you must send back signed.
Payment method
Purchases through the www.marinebiotechnology.org web site shall be made by credit card through La Caja de Canarias’ Virtual POS platform.

I have just made a purchase. Should I contact BEA in order to confirm it?

After having introduced your information, our system will present you with an order confirmation page, which will include a reference number. Once you complete payment through the POS and it has accepted your payment, it will be finalized. You will soon receive an email sent to the address you provided in which we inform you of the purchase made, including the price. We ask that you review the information received and, in the event that you detect any incorrect information, report it to us immediately through our purchase contact information form, indicating your order number and contact information.
It is important that you read closely the clauses with regards to the purchase commitment.

The purchase is made at the time of payment but the material is not sent until we receive two original Material Transfer Agreements (MTAs) signed by your entity’s (public or private) legal representative. You can find said Agreement at this link for commercial purposes and at this link for non commercial purposes.
I have just completed a purchase; do i need to contact bea to confirm my purchase?
After you have entered your details, our system will display an order confirmation page with a reference number. Once the payment has been processed at the TPV (Terminal punto de venta) and has been accepted, your purchase will be finalised. You will shortly receive an e-mail to the address provided by you in which we will inform you of your purchase, including the price.
Please check the data received and, if you find any incorrect information, please let us know immediately through our purchase contact form indicating the order number and your contact information.

It is important that you read carefully the clauses concerning the purchase agreement.

The purchase is made at the time of payment, but the material is shipped once the Material Transfer Agreement (MTA) has been signed by both entities.
What is the MTA (Material Transfer Agreement)?
The Material Transfer Agreement (MTA) is a contract which governs the transfer of tangible research material between two organizations. In the event that receiver uses said material for its own purposes, the MTA defines the supplier’s and the receiver’s rights with regards to the material and all of its derivatives.
How do I obtain the MTA template?
Once your purchase has been confirmed, you will receive a Material Transfer Agreement (MTA) by email, which you will need to sign and return to us.
When will I receive the specimens?
The samples will start to be prepared as soon as the online purchase is made and will be shipped once the Material Transfer Agreement (MTA) has been signed by both entities.
Culture replacement policy
Some cultures are highly sensitive to environmental conditions, they may not survive transport, including the fastest dispatches. The BEA will take the appropriate precautions, but does not guarantee the viability of shipping the culture. If the culture arrives in a non-viable state the buyer may ask for its replacement through our purchase contact form. It shall be the manager’s decision whether to ship the replacement culture. Shipping costs will be borne by the buyer.
Transport charges
Shipments go out from the BEA labs to their final destination. The company charged with their shipment is DHL. The rates applied shall be calculated in real time by the sales application. They include delivery to the final destination indicated on the order form, insurance and airport taxes at the departure airport. They do not include local customs fees or local taxes where orders are for outside the Canary Islands.

When the order is for inside the Canaries, taxes and customs fees will be included at the time of purchase.
Local restrictions
If there are local restrictions in the destination country with regard to the material sent it shall be the customer who is responsible for complying with them.
Importation permits
Shipments to some countries require importation permits in order to assure that the shipment is not confiscated during transit. If this is your situation, the official permit is to be prepared by the buyer and sent to use via email at : info@marinebiotechnology.org or by Fax at +34 928 132 830.
Taxes
The material sent is tax-exempt under Article 11 of (Spanish) Law 20/1991 of 7 June governing the Canary Islands’ Economic/Fiscal Regime.

In cases where material is sent within the Canaries (Las Palmas Province or Santa Cruz de Tenerife) the IGIC tax (General Indirect Canaries’ Tax) shall be levied, whose scope of territorial application is limited exclusively to the Canary Islands.
Discount for European public institutions
Public institutions belonging to the European Union and economic area (Germany, Austria, Bulgaria, Belgium, Cyprus, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Great Britain, Greece, Holland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland) shall be entitled to benefit from an additional discount, provided that they certify their status as a public research entity within the EU and register through the on-line form for public institutions.

The discount is only applicable if the shipment is made to European Union territory or its economic area.

If you wish to carry out any modifications or cancellations of a purchase already made in the last 24 hours you may do so by contacting us through our purchasing contact.
Modifications and Cancellations
If you wish to carry out any modifications or cancellations of a purchase already made in the last 24 hours you may do so by contacting us through our purchasing contact.
Should I receive any documents?
Along with the specimens included will be a copy of the Material Transfer Agreement (MTA) signed by a BEA legal representative. You will receive the invoice for the specimens automatically via email.
What does the price include?
The price includes the material and shipping costs. It does not cover local taxes in the destination country.
In which format and how much sample is required for DNA testing?
Sample can be sent as fresh culture or lyophilized/dry biomass.

The amount required is 50 ml of dense fresh culture (2 x 25 ml tubes) or 100 mg of lyophilized/dry biomass (2 x 50 mg vials).
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